CJLR SupplyOnline Self Administration CJLR SupplyOnline Self Administration

CJLR SupplyOnline Self Administration

 

Self Administration

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User Guide & Support

User Guide：
User Guide download

Covisint Helpdesk Support：
Phone: +86-21-61713290
Email: cov-support@opentext.com
Service Window：8:30~18:00 CET+8

FAQ

ASN Error handle process
If the inbound delivery creation is error in SAP, it will give the error feed back to portal. The corresponding ASN will be update to publish error. In this case, supplier should:
• Report the issue to RFU with the ASN#
• Report the issue to helpdesk email: cov-support@opentext.com or cal 86 21 6171 3290
DO NOT DELETE THE PUBLISH ERROR ASN without RFU/Helpdesk’s instrudaction

Error Inovice handle process
If the Park invoice creation is error in SAP, it will give the error feed back to portal. The corresponding inovice will be update to publish error. In this case, supplier should:
• Report the issue to CJLR with the invoice#
• Report the issue to helpdesk email: cov-support@opentext.com or cal 86 21 6171 3290
DO NOT DELETE THE PUBLISH ERROR INVOICE without CJLR/Helpdesk’s instrudaction

Invoice Creation Instrucation

  1. Currency, Tax Code, Ship from Code, Vendor Code must be same if the selected ASN will be created into one invoice.
  2. If the payment term is different among selected ASN, system will choose the payment with the longest payment days.
  3. Invoice No cannot be duplicated.
  4. When sending the invoice, the invoice no cannot be the temp no from drafting.
  5. Please fill the assignment with any purchase order number.
  6. Please fill the invoice date with the actual VAT invoice date.